Refund and Cancellation Policy

This Refund and Cancellation Policy outlines the procedures for canceling or seeking a refund for a product or service that you have purchased through the Platform.

Cancellations

• Cancellations will only be considered if the request is made before 48 hours of shoot beginning.

• Refunds will not be processed for cancellations, however, the booking amount can be used for future bookings within one month of the cancelled date.

Damaged or Defective Items

• Any damage to the any property of the studio will be the responsibility of the booking party and damages, including loss of revenue, need to be incurred by the booking party

• Due diligence is the responsibility of the booking party and any damage to the equipment or crew for whatever reason is not the responsibility of the studio.

• While the studio is treated for sound, fragments of noise from exceptional and rare external events can penetrate through. The studio is not responsible for such external events.

• Booking parties can do any sort of customization and movement in the sets but the reset to the exact original state is required before the next morning 7AM or next shoot at the studio, whichever is earlier. If this is not honored by the booking party, the studio will do this at its end and charge the booking party for the same.
  

Refunds

• In case of any refunds approved by Cellar Door Productions Private Limited, it will take 5-7 days for the refund to be processed.